FAT Karting League is disrupting the pathway from karting to F1, and you’ll be part of the team turning a transformative idea into a worldwide movement. FAT Karting League has taken the UK & US by storm with our electric karting series, a community driven sports brand breaking down barriers to entry, removing 95% of the traditional costs, and redefining racing culture for a new generation.
Responsibilities :
Customer Support: Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions
Local social media management: Support the global team on posting 1 time a week with a US specific post regarding FKL.
Community liaison: Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs
Feedback to global: Provide actionable insights and feedback to help us continually improve our offering.
Qualifications & Experience:
Two years experience in a customer facing role
Able to manage customer expectations and
Experience in answering online queries via Social Media and/or Email
Ambitious and driven with strong written, listening and verbal communication skills
Able to work well under pressure