Job Description

122 Wallace Ave. Downingtown, PA 19335 * 610-269-2741 *

Library Assistant/PT

We are seeking a friendly, community-oriented, and conscientious person to join the circulation

staff at The Downingtown Library. The Library serves a diverse population of over 50,000

residents in the townships of Caln, East Brandywine, East Caln, Uwchlan and West Bradford, as

well as the Borough of Downingtown. We are a member of the Chester County Library System.

The mission of the Downingtown Library is to ensure that every resident of the greater

Downingtown area has access to exceptional opportunities to read, learn, create, connect and

contribute to a better quality of life.

The Part Time Library Assistant is responsible for performing Circulation procedures to ensure

quality customer service and a smooth, accurate flow of library materials to and from customers,

including following Library and County policies and to maintain the public service image of the

library. This position requires interaction with library customers in a courteous, welcoming, and

professional manner.

Responsibilities:

Provide front line customer service assistance, handling general account issues, complaints,

grievances, delinquent accounts and accounts in collection, process returned and circulating

library materials, troubleshooting library computers, printer, and technology issues, assisting

customers with computer use, and other duties as assigned.

Requirements:

Excellent organizational and verbal communications skills, flexibility, genuine enjoyment of the

public, commitment to public service, and the ability to handle stressful situations. The ability to

master basic and specialized online circulation functions, and demonstrate current PC

proficiency including internet, email, and Microsoft Office skills. Previous customer service or

retail experience is preferred.

Physical abilities:

Handle, lift, or move library materials weighing up to 25 lbs.; stand/move at a computer terminal

for up to 4 hours; wheel book trucks weighing up to 125 lbs.; and stand, sit, walk, stoop or reach

within a confined area.

All library positions require the following criminal background and child abuse clearances,

obtained at the prospective employee’s expense:

• Report of criminal history from the Pennsylvania State Police (PSP)

• Child Abuse History Clearance from the Department of Human Services (Child Abuse)

• Fingerprint based federal criminal history submitted through the Pennsylvania State

Position Type: Part-Time / Non-Exempt

Salary and Shift Information: $12.00 per hour, shifts vary and may include nights (until 8PM)

and/or Saturdays (8:45AM-4PM), unless specified by posting

Job Application Submission: Applications are on the Downingtown Library website under

Volunteering & Employment ( Please

submit completed applications to Jasmine Smith, jsmith@ccls.org.

Deadline: Applications will be accepted until position is filled.

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